Technology

Technology

Deskside support and consultation are available for faculty and staff of The Institute for the Science of Teaching & Learning.  These services include:

  • Support for ISTL faculty and staff computers and  other areas as needed and/or collaborate on solutions;
  • Support for desktop systems, laptops, printers, infrastructure, and end-users;
  • Install, configure, maintain, troubleshoot, and secure new and existing Windows and Mac desktop and laptop computer systems;
  • Consultation one-on-one, and training as needed;
  • Assist with email, computer security, virus removal, access to services, connectivity, backup/recovery, computer accounts (ASURITE ids and services), password issues, and related needs;
  • Configure, support, and troubleshoot email clients accessing ASU Exchange server;
  • Assist with setup & configuration of shared calendars, public folders, distribution lists, and shared email addresses;
  • Software installation, configuration, troubleshooting and support for standard suite of applications; 
  • Assist with installation and configuration of non-standard specialized software;
  • Active Directory OU administration including computer accounts, security groups, group policies and scripts;
  • Establish directory structure and assign appropriate permissions of UTO CIFS for individual and shared network storage purposes, assist with backup and recovery;
  • Assist with mobile devices including setup, synchronization and troubleshooting;
  • Hardware support, troubleshooting and assistance with warranty service, work with vendor to resolve technical problems and issues;
  • Review and recommend PC, MAC, and other computing hardware based on ASU standards to ensure compatibility with current software applications and systems, obtaining quotes from vendors as requested;
  • Create, maintain inventory/documentation regarding hardware and software, including hardware configuration, software and user information;
  • Encourage and promote the use of appropriate technology tools to improve academic and business processes;
  • Assist with video-conferencing equipment and execution of calls; and
  • Assist with trouble shooting in technology enabled conference rooms.